Oleeva Garda Living Suites, rooms and apartments just a few minutes from the lake and Riva del Garda in Trentino
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Booking terms and conditions

Dear guests,
Welcome to Oleeva Garda Living!
We are pleased to provide you with the following information for your stay:

1. Bookings and payments

In order to make a booking, the initial fee must be paid as a deposit, full payment if a non-refundable deposit or submission of credit card details as a guarantee, and implies acceptance of these General Terms and Conditions. With the booking confirmation, the guest will receive an e-mail with the details of the stay: booking number, arrival and departure date, number of guests and rooms, prepayment if applicable.

2. Standard rate

Guests have the right to cancel their reservation free of charge up to seven days prior to their scheduled arrival date, without having to pay any cancellation fees. The cancellation must be communicated to the accommodation facility within the aforementioned deadline by e-mail, certified e-mail, registered mail to the addresses listed above. Different cancellation deadlines will always be indicated in the booking confirmation.

3. Non-fulfilment by the Guest

In the event that the Guest communicates the cancellation of the booking after the deadline stipulated in the previous article, or in the event of non-arrival on the date foreseen in the booking, Oleeva Garda Living is authorised to credit the Guest's credit card or request payment of the entire amount due for the stay, or not refund part or all of the amount paid at the time of booking, including any additional services requested and confirmed at the time of booking, without prejudice to any greater damages that will be the responsibility of the accommodation facility to prove. In the case of bookings with a non-refundable rate, if the guest wishes to cancel, he/she shall under no circumstances be entitled to any refund of the payment made. In the event of an early departure, Oleeva Garda Living shall be entitled to payment of the total amount for the entire stay, unless other, subsequent agreements have been made with the accommodation facility.

4. Non-fulfilment by the accommodation facility

In the event that Oleeva Garda Living is unable to provide the booked and confirmed services, the accommodation facility shall return all sums received by the Guest who does not agree to be reallocated to a neighbouring accommodation facility of the same or higher category. In the event of relocation, the costs for the transfer to another accommodation facility and any difference in the price of the same shall be borne by Oleeva Garda Living, which was unable to provide the confirmed services.

5. Methods of payment

Oleeva Garda Living accepts payment by debit or credit card, VISA or Mastercard, or by bank transfer or bank draft. Credit card details or receipt of the deposit are required as a guarantee when booking in order for the booking to be considered as valid. Oleeva Garda Living reserves the right to charge €1 to the credit card provided by the Guest at the time of booking in order to verify that it is valid. This sum will be duly invoiced and deducted from the amount provided for the entire stay.

6. Prices

All prices shown on our website or other web portals and services of Oleeva Garda Living include VAT (general sales tax in Italy). In the event of changes in VAT rates, the accommodation facility reserves the right to change the prices for stays even for bookings already confirmed.

7. Check-in and check-out times

The Guest may check in from 3:00 p.m. to 6:00 p.m. on the day of arrival and must vacate the room by 10:00 a.m. on the day of departure. Should the Guest fail to vacate the room by the scheduled check-out time, Oleeva Garda Living shall charge the cost of the additional day. On the day of departure, the Guest may ask the accommodation facility to leave his/her luggage in a special room for the entire day, in which case the accommodation facility shall not be liable in any way for any loss, damage or other events that may occur on the luggage. The Guest is informed of such eventualities and expressly waives the right to claim any compensation or indemnity from the accommodation facility.

8. Pets

Pets are generally not allowed inside the accommodation facility. In any case, please check the possibility in your specific case by contacting the accommodation facility's secretary office when booking.

9. Smoking ban

Smoking is prohibited inside the entire Oleeva Garda Living accommodation facility, except on the outside of your room.

10. Various bans

Guests are strictly forbidden to use the rooms for commercial or immoral purposes. In the event of a breach, the accommodation facility reserves the right to terminate the contract by requesting the immediate release of the room by the Guest.

11. Right of access to rooms

Oleeva Garda Living, in order to carry out daily cleaning and bed-making, reserves the right to have its own specialised personnel enter the rooms for the time strictly necessary to carry out these operations.

12. Our access rights

In addition to the daily cleaning services, our staff or maintenance team may need access to the room in case of unforeseen problems, breakdowns, to investigate a complaint lodged by the Guest or to carry out some routine checks of the property. In this case, Oleeva Garda Living shall endeavour to inform the Guest in advance of the date and time at which the authorised persons will enter.

13. Accommodation facility's liabilities

Oleeva Garda Living is not liable for damage caused by guests, loss, damage, theft or accidents inside or outside the room.

14. Lost or misplaced keys

In the event that the keys are lost or misplaced and a technician is required to access the room, the accommodation facility reserves the right to charge the Guest for the relevant cost.

15. Times and prohibitions

Inside the accommodation facility, in order to ensure a peaceful stay for all guests, there is a silence time starting at 11 p.m. and guests must leave the terrace/garden at midnight. It is not permitted to organise parties inside the accommodation facility unless expressly authorised.

16. Right of termination by the accommodation facility

The accommodation facility may immediately terminate the contract, with the Guest being obliged to release the accommodation facility immediately if:

  • • We deem that you or your company have committed a breach of these terms and conditions;
  • • We deem that the behaviour of you or your company endangers the safety of our guests or staff;
  • • Allegations of anti-social or unacceptable behaviour are made against you or your company;
  • • Your person or company causes irreparable damage to property or its contents;
  • • the maximum occupancy limit of the accommodation is exceeded.

17. Unforeseeable circumstances or force majeure

Oleeva Garda Living shall not be liable for any failure to fulfil its obligations under these terms and conditions caused by an event beyond its control. An event beyond its control means any act or event beyond its reasonable control, including, but not limited to, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strike or industrial action by a third party, terrorist attack or threat of terrorist attack, war or threat of war, civil disturbance, riot, invasion or failure of public or private telecommunications networks.

18. Miscellaneous

Oleeva Garda Living reserves the right to change the information contained on its website for online bookings at any time and is the sole owner of its content. In the event that guests have requested a specific room, the accommodation facility will make every effort to fulfil the request, but reserves the right to change the room initially allocated at a later date.

19. Applicable law and jurisdiction

This Contract shall be governed by Italian law. For any dispute concerning the interpretation or execution of this contract the Court of Rovereto shall have exclusive jurisdiction.

We wish you a wonderful holiday,
Your Oleeva team

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Oleeva Garda Living Suites, rooms and apartments just a few minutes from the lake and Riva del Garda in Trentino Oleeva Garda Living Suites, rooms and apartments just a few minutes from the lake and Riva del Garda in Trentino Oleeva Garda Living Suites, rooms and apartments just a few minutes from the lake and Riva del Garda in Trentino

Booking benefits

Best Online rate

Late check-out by 13.00 a.m.

Free parking

-8%

stay of at least 4 nights*

Arrival on Monday

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